Shipping policy

CellphoneAccessories.co.za

We aim to deliver your order quickly, safely, and reliably across South Africa.

1. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed the next business day

2. Delivery Timeframes

Estimated delivery times:

  • Major Cities (Johannesburg, Pretoria, Cape Town, Durban): 1–3 business days
  • Regional Areas: 2–5 business days
  • Remote Areas: 3–7 business days
  • Please note that delivery times may vary depending on courier and location.

3. Shipping Fees

We offer simple and transparent shipping rates:

  • Flat Rate Shipping: R99 nationwide
  • Free Shipping: On orders over R999

Shipping fees are calculated and displayed at checkout before payment.

4. Courier Partners

We work with reliable courier companies such as:

  • The Courier Guy
  • Fastway Couriers
  • Aramex South Africa

The courier used may vary depending on your location and delivery speed.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp
  • You can track your parcel directly with the courier

6. Delivery Attempts

  • Couriers will attempt delivery to the provided address
  • Please ensure your contact details are correct and available

If delivery fails due to incorrect details or unavailability, re-delivery fees may apply.

7. Packaging

All orders are securely packaged to prevent damage during transit.
We recommend recording an unboxing video when opening your parcel for any damage claims.

8. Delays

While we strive to meet delivery timelines, delays may occur due to:

  • Weather conditions
  • High order volumes
  • Courier operational delays

We are not liable for delays once the parcel has been handed over to the courier.

9. Lost or Damaged Parcels

  • If your parcel is lost or arrives damaged, please contact us within 48 hours
  • We will investigate with the courier and resolve the issue as quickly as possible

10. Contact Us

For shipping inquiries:

Email: hello.cellphoneaccessories@gmail.com
Phone/WhatsApp: 083 938 4045

By placing an order with us, you agree to this Shipping Policy.